Conflict Resolution: Negotiation, Persuasion, and Mediation

Conflict is a part of life. Most people do not like conflict because they usually do not resolve their conflicts well and so they develop a distaste for it. There are also ways to constructively engage in conflict that lead to better quality outcomes and relationships. In this course, students learn basic concepts about conflict resolution so that they can develop a deeper and broader understanding of conflict dynamics. There are many types of conflicts and in this course the students focus on learning more about their interpersonal conflicts with others. They learn skills so they will be able to more constructively resolve their interpersonal conflicts toward win-win outcomes.

These goals are achieved by students developing more self-awareness as to the types of conflict styles they tend to use as their “default” approach. They become more aware of their “hot buttons” and the types of behaviors and situations that cause them to become embroiled in a conflict situation. In addition to learning more about their own habits, they apply these concepts and skills to better understand others around them. By developing more empathy and understanding of others, students are able to reduce the number, types, and intensity of their interpersonal conflicts.

The course is primarily experiential and interactive so students learn by doing and reinforce their learning through immediate application. There are role-plays, simulations, discussions, presentations, film analyses, and other activities designed to enhance learning of the identified concepts and skills.

Due to the sensitive nature of possible content and material covered in this course, it is recommended that students should only register if they have the maturity, and willingness to engage thoughtfully with challenging topics.